ShipInsure Package Protection

ShipInsure Package Protection is a shipping-protection service that provides loss, damage, or theft coverage for e-commerce orders at checkout. It helps protect revenue and maintain customer confidence by enabling a streamlined post‑shipment resolution from the warehouse to the customer’s door. The service integrates with major e‑commerce platforms through standard store connections and a customizable API option, with coverage active from shipment departure to delivery.

Features & Specifications

• Coverage Scope: Loss, damage, and theft protection for shipments in transit, with coverage active from when the shipment leaves the seller’s warehouse through to delivery at the customer’s door, ending at delivery.
• Claims Processing Speed: Simplified claims workflow with many approvals occurring on the same business day to minimize downtime and keep shipments moving.
• Checkout Activation & Pricing: Protection is offered at checkout, with pricing starting at $0.98 per order; merchants control pricing and revenue share, and installation is straightforward at the point of sale.
• Platform Integrations: Seamless integration with existing e‑commerce platforms via standard store connections and a custom API option for tailored implementations.
• Payouts & Resolution: Approved claims typically result in a refund to the original payment method or a reorder to expedite replacement for the customer.
• Approval Rate: Reported approval rate of over 97% of submitted claims for coverage.
• What’s Included: Loss, damage, and theft protection for packages during transit, aligned with coverage terms to protect merchant revenue and customer satisfaction.
• Coverage Window: Coverage begins when the shipment leaves the seller’s warehouse and remains in effect until the package is delivered to the customer.
• Additional Value: Green shipping benefits, with carbon-removal support included with every ShipInsure plan.