YOUR TOTAL SATISFACTION IS GUARANTEED
Excellent Supply sells the best products in the industry for commercial carpet cleaning. And we back it up with a total satisfaction guarantee! You can return a defective item within 30 days and we will cheerfully replace the item or refund your purchase price. No hassles ever! We're not satisfied until you are.
Help With Your Return
Start by contacting us. Please give us a call at 1-800-330-1888 for product assistance and return instructions. Our friendly staff is here to assist you each step of the way.
General Product Returns
Please make sure that the defective items are returned in the original packaging and in the condition you received them. A full refund will be applied to the purchase price of the returned item. We will even cover your return shipping costs in the event of defective or failed items.
All equipment and ramps need to be re-packaged securely and shipped back to Excellent Supply via a freight carrier. When returning equipment, items must be in new "unused" condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Upon inspection of the machine, approval can then be made for a refund. Credit for the purchase price of the unused item will be issued. Costs for the return freight and shipping insurance on equipment returns are non-refundable. Once your return is received and inspected your refund will be processed and credit will be applied to your credit card or original method of payment within 7 days.
IF THE EQUIPMENT GETS USED: Equipment that has been used may not be authorized for a refund. If a refund does get issued, a minimum 20% restocking fee will be applied, because the returned equipment will then need to be resold as a "used item".
Receiving Your Refund
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
We reserve the right to deny warranty claims on any item that is not returned in original condition and/or original packaging. Customer use, abuse, wear, or damage to an item will also void a refund.
Shop With Confidence!
At Excellent Supply we are proud to deliver excellent products, with a rock-solid guarantee, and the best customer care in the industry.