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Shipping Info

Stuff you need.
Delivered.

Shipping Details

ORDER TRACKING
Simply click the Tracking Link that was in your order confirmation email to track your delivery status.

SAME DAY SHIPPING
Ground Shipping: Ground orders placed before 3PM eastern (for in-stock items) will normally be shipped on the same business day.
Expedited Shipping: Express, Overnight, and 2-Day orders placed before 2PM eastern (for in-stock items) will normally be shipped on the same business day.

FREE SHIPPING
Free ground shipping is available for qualifying items on orders over $350 within the contiguous 48 states.

DROP SHIPPING
A few items that we handle may be shipped directly from the manufacturer's location. We will attempt to forward tracking information to you that the manufacturer may provide.

FREIGHT SHIPMENTS
Most equipment orders, as well as larger items and pallet orders require freight shipping. Freight shipments can be shipped to your local freight terminal, or to a COMMERCIAL location that has a loading dock or a forklift. Freight companies will issue surcharges for deliveries to a non-commercial address, or for the use of a lift gate. Call us so that we can help to arrange a trouble free freight delivery 727-821-2020.

FedEx GROUND — Estimated Days of Transit
FedEx Groud Map - Excellent Supply

GROUND DELIVERY "ESTIMATES" EXPLAINED
FedEx Ground Shipping times are simply "ESTIMATES" (and are not guaranteed by FedEx). Likewise, USPS Priority Mail shipments have estimated delivery times (and are not guaranteed by USPS).

EXPEDITED SHIPPING EXPLAINED
Only expedited FedEx services are guaranteed by FedEx: such as Express, Overnight, and 2-Day services.

DAYS OF TRANSIT EXPLAINED
A shipping day is the time a package takes in transit during one business day. For example: if your order ships on Wednesday, the transit time from Wednesday to Thursday would be considered one shipping day. If your order ships on Friday, the transit time from Friday to Monday would be considered one shipping day.

STOLEN/MISSING "DELIVERED" PACKAGES
Excellent Supply is not responsible for packages that were confirmed to be delivered; but then got stolen from your porch, became misplaced, damaged by weather, or abducted by aliens.

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Lowest Price Guaranteed

If a competitor has an item available online at a lower final price (after any tax and shipping costs), we will beat the product price by 5%.

  • The item must be in stock, and the price must be currently listed

  • The item must be sold by a U.S.-based online retailer authorized by the brand. Auction sites excluded.

  • The item must be identical and in new condition.

  • If a product you find matches these conditions, contact us at Excellent Supply before you place your order, and we’ll adjust the price.

Earn Reward Points

Earn loyalty reward points as you shop, which can then be used as cash on future purchases at Excellent Supply. By logging into your customer account, you can easily view and redeem the rewards points you have accumulated in our Loyalty Program.

Intended Usage

The products sold at Excellent Supply are intended for use by "professional cleaning contractors" or those who have been trained in the various aspects of carpet and hard surface maintenance. Excellent Supply is not responsible for results achieved by untrained end users.

Shipping & Tracking

Shipping Information
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Tracking and shipping information

Returns & Refunds

Returns & Refunds
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Your total satisfaction is guaranteed

Stuff you need.
Delivered.

Shipping Details

ORDER TRACKING
Simply click the Tracking Link that was in your order confirmation email to track your delivery status.

SAME DAY SHIPPING
Ground Shipping: Ground orders placed before 3PM eastern (for in-stock items) will normally be shipped on the same business day.
Expedited Shipping: Express, Overnight, and 2-Day orders placed before 2PM eastern (for in-stock items) will normally be shipped on the same business day.

FREE SHIPPING
Free ground shipping is available for qualifying items on orders over $350 within the contiguous 48 states.

DROP SHIPPING
A few items that we handle may be shipped directly from the manufacturer's location. We will attempt to forward tracking information to you that the manufacturer may provide.

FREIGHT SHIPMENTS
Most equipment orders, as well as larger items and pallet orders require freight shipping. Freight shipments can be shipped to your local freight terminal, or to a COMMERCIAL location that has a loading dock or a forklift. Freight companies will issue surcharges for deliveries to a non-commercial address, or for the use of a lift gate. Call us so that we can help to arrange a trouble free freight delivery 727-821-2020.

FedEx GROUND — Estimated Days of Transit
FedEx Groud Map - Excellent Supply

GROUND DELIVERY "ESTIMATES" EXPLAINED
FedEx Ground Shipping times are simply "ESTIMATES" (and are not guaranteed by FedEx). Likewise, USPS Priority Mail shipments have estimated delivery times (and are not guaranteed by USPS).

EXPEDITED SHIPPING EXPLAINED
Only expedited FedEx services are guaranteed by FedEx: such as Express, Overnight, and 2-Day services.

DAYS OF TRANSIT EXPLAINED
A shipping day is the time a package takes in transit during one business day. For example: if your order ships on Wednesday, the transit time from Wednesday to Thursday would be considered one shipping day. If your order ships on Friday, the transit time from Friday to Monday would be considered one shipping day.

STOLEN/MISSING "DELIVERED" PACKAGES
Excellent Supply is not responsible for packages that were confirmed to be delivered; but then got stolen from your porch, became misplaced, damaged by weather, or abducted by aliens.