Stuff you need.
Simply click the Tracking Link that was in your order confirmation email to track your delivery status.
SAME DAY SHIPPING
Ground Shipping: Ground orders placed before 3PM eastern (for in-stock items) will normally be shipped on the same business day.
Expedited Shipping: Express, Overnight, and 2-Day orders placed before 2PM eastern (for in-stock items) will normally be shipped on the same business day.
Free ground shipping is available for qualifying items on orders over $350 within the contiguous 48 states.
A few items that we handle may be shipped directly from the manufacturer's location. We will attempt to forward tracking information to you that the manufacturer may provide.
GROUND DELIVERY "ESTIMATES" EXPLAINED
FedEx Ground Shipping times are simply "ESTIMATES" (and are not guaranteed by FedEx). Likewise, USPS Priority Mail shipments have estimated delivery times (and are not guaranteed by USPS).
EXPEDITED SHIPPING EXPLAINED
Only expedited FedEx services are guaranteed by FedEx: such as Express, Overnight, and 2-Day services.
DAYS OF TRANSIT EXPLAINED
A shipping day is the time a package takes in transit during one business day. For example: if your order ships on Wednesday, the transit time from Wednesday to Thursday would be considered one shipping day. If your order ships on Friday, the transit time from Friday to Monday would be considered one shipping day.
STOLEN/MISSING "DELIVERED" PACKAGES
Excellent Supply is not responsible for packages that were confirmed to be delivered; but then got stolen from your porch, became misplaced, damaged by weather, or abducted by aliens.