I'm sorry that you managed to break the handle. We've sold tons of these brushes and I think yours is the first one that's broken. Our customers have found that the brush works great for carpet spotting, and that the lightweight pole is sufficient for carpet scrubbing. The lightness of the handle makes it easy to work with. Scrubbing carpet spots is moderately gentle work, so the lightweight pole doesn't normally come under too much pressure. Perhaps the pole broke while transporting in the van or in some unrelated way? At any rate, you're dealing with Excellent Supply, so there's always a recourse. No need to write a negative review, just reach out to us and we can send you a replacement pole, or issue a refund. We will ALWAYS take good care of our customers. We'll be happy to send out a replacement pole today. Let us know if you run into any other problems, or if there's anything we can do to assist you. And I'm very sorry for the inconvenience!